Communication Channels
Reach your customers on every channel they use — voice, WhatsApp, SMS, and video.
Voice Agents
Phone agents that sound human. Deploy AI voice agents on dedicated phone numbers — inbound and outbound.
- Natural conversation
- Inbound + outbound
- Multilingual (70+ languages)
- Dedicated numbers
- 24/7 availability
- Mid-call SMS
- Call recording & transcription
- Human handoff
WhatsApp AI Chat
WhatsApp customer service on autopilot. Smart conversations with voice call and rich media support.
- Smart text conversations
- WhatsApp voice calls
- Interactive messages
- Voice note processing
- Rich media support
- Template messages
SMS Messaging
Send what they need to remember. Mid-call and standalone SMS for addresses, confirmation codes, and payment links.
- Mid-call SMS
- Standalone notifications
- Payment links
- Appointment reminders
Video Calls & Avatars
Put a face to the voice. Photo-realistic AI avatars for face-to-face customer interactions.
- Photo-realistic avatars
- Customizable appearance
- WebRTC video
- Real-time expressions
- Multilingual lip sync
Intelligence
Give your agents the knowledge and memory to handle real conversations.
Knowledge Base
Your agent knows your business inside out. RAG-powered knowledge base for accurate, grounded responses.
- 4 knowledge source types
- Website crawler
- Multilingual indexing
- Domain organization
- Hybrid search
- Test panel
- Auto-expiry
Caller Memories
Your agent remembers every customer. Omnichannel memory across calls and chats.
- Natural language memories
- Cross-channel context
- Relationship building
- Preference learning
Context Guardrails
Your agent stays on script, every time. Keep conversations safe, focused, and on-brand.
- Topic boundaries
- Prompt injection protection
- Response tone enforcement
- Data boundary controls
- Hallucination prevention
Analytics & QA
Command center for every conversation. AI summaries, recordings, and waveform analysis.
- AI call summaries
- Full recordings
- QA waveform analysis
- Conversation intelligence
- Automated reports
Configuration
Design conversation flows, tune the agent's personality, and manage multiple tenants.
Visual Pathway Builder
Build conversation flows without code. Drag-and-drop visual builder for complex agent logic.
- Visual node editor
- Condition branching
- Knowledge base lookup nodes
- Tool call nodes
- Human handoff nodes
Agent Variables
Collect structured data during conversations. Natural extraction with CRM-ready output.
- Natural extraction from conversation
- Structured data output
- CRM-ready
- Webhook delivery
Voice & Personality Studio
Make the agent sound like your brand. Choose voice, style, personality traits, and language-specific tone.
- Voice selection
- Speaking style
- Personality traits
- Language-specific tone
- Custom greetings
Multi-Tenant Dashboard
One platform, unlimited businesses. Isolated workspaces with role-based access and per-tenant analytics.
- Isolated workspaces
- Role-based access
- Platform admin view
- Per-tenant analytics
Infrastructure
Connect to your business systems, protect against abuse, and deploy to physical kiosks.
Tool Integration
Connect to any business system. MCP servers, SOAP endpoints, REST webhooks, and native CRM integrations.
- MCP Servers (paste URL, auto-discover)
- SOAP Endpoints (paste WSDL, auto-parse)
- REST Webhooks (HMAC-signed)
- CRM Integration (HubSpot native)
Abuse Protection
Protect your business from overconsumption. Rate limiting, duration caps, and cost alerts.
- Caller rate limiting
- Duration caps
- Pattern detection
- Cost alerts
- Caller blocklist
Interactive Station
Your AI employee, standing in the room. Physical kiosk with an AI avatar for in-person service.
- Vertical screen (43"-65")
- AI avatar with lip sync
- 70+ languages
- Same backend as voice/WhatsApp
- QR code + payment terminal add-ons
Supported Channels
All the communication channels Raieon supports today and what's coming next.
| Channel | Status |
|---|---|
| Phone Calls (SIP) | Live |
| WhatsApp Text | Live |
| WhatsApp Voice | Live |
| Web Calls (WebRTC) | Live |
| SMS | Live |
| Video Calls | Coming Soon |
| Interactive Station | Coming Soon |
Ready to hear the difference?
Book a live demo with your actual business data — no commitment, no credit card.