Citizen Services That Never Close
AI-powered phone and WhatsApp agents that handle utility inquiries, permit questions, and service requests around the clock.
Municipalities
AI-powered phone and WhatsApp agents that handle utility inquiries, permit questions, and service requests around the clock.
The Challenge
Municipal call centers are overwhelmed with routine inquiries — citizens wait on hold just to ask about a water bill or permit status.
Staff spend most of their day answering the same repetitive questions instead of handling complex cases that need human judgment.
After-hours callers get voicemail. Urgent issues like outage reports go unrecorded until the next business day.
Key Capabilities
See It in Action
JDECO "Nour" - Jerusalem District Electricity Company
Nour is an AI agent deployed by JDECO that handles electricity balance inquiries, outage reports, payment guidance, and new connection requests. She speaks fluent Palestinian Arabic and uses real-time SOAP API tools to pull live account data during calls.
The Business Case
A municipal call center staffing 5 agents costs ₪40,000+/month. Raieon handles 70% of routine inquiries automatically — reducing wait times, freeing human agents for complex cases, and providing 24/7 citizen access.
Related Use Cases
Ready to hear the difference?
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