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Customer Service at Scale
Handle massive call volumes with instant account lookups, balance checks, and outage reporting
Utilities
Handle massive call volumes with instant account lookups, balance checks, and outage reporting
The Challenge
Massive call volumes with repetitive billing and outage inquiries
Long hold times frustrate citizens
Legacy SOAP systems make automation difficult
Key Capabilities
The Business Case
A utility call center with 10 agents costs ₪80,000+/month. Raieon handles 70% of routine inquiries, reducing call center load dramatically.
Related Use Cases
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